Maklumat Kursus
Nama Kursus : ENHANCING SERVICE DELIVERY SERVICE: ENGLISH FOR CUSTOMER SERVICE
Kod Kursus : FBA0016
Tarikh Kursus : 23/10/2018 - 24/10/2018
Kumpulan Sasaran : Gred 17-26
Tempat Kursus : Bilik Latihan 1, Aras 4, Blok C3, Kompleks C Pusat Pentadbiran Kerajaan Persekutuan 62510 W.P Putrajaya, Malaysia
Yuran: RM30

Objektif : i) Communicate effectively with customers face-to-face at all times.
ii) Develop confidence in speaking English at public counters.
iii) Use positive language when dealing with difficult people and situations.
iv) Build rapport with customers.
v) Become aware of common errors made by Malaysian English speakers.

Pengurus Kursus : Nur Zahraa Binti Hanafe
Pegawai untuk Dihubungi : Nur Zahraa Binti Hanafe, Mohd Syafiq Bin Ghazali  
E-mel Dihubungi : zahra@intanbk.intan.my, syafiq@intengah.intan.my
Telefon Dihubungi : 0379661555, 03-79661527, 03-8885 3231